Transformation Overview
A leading Indian full-service universal bank partnered with Intellect to revolutionize its MSME and Agriculture lending operations. Facing challenges with manual interventions, lack of a single system for complex loan products, and the absence of a unified 360-degree view of customer exposure, the bank implemented eMACH.ai Lending’s Loan Origination System. This transformation utilized a cloud-native, API-first, and MACH-enabled architecture to create a single origination platform for multiple segments. The solution enabled the bank to automate evaluation through over 1,200 business rules, integrate diverse data sources for intuitive onboarding, and provide a world-class user experience with high self-service adoption.
Business Impact
- 50%+ reduction in loan approval times, significantly accelerating credit decisions for MSME and Agri customers
- Launched 50+ new products tailored specifically for the MSME and Agriculture segments
- 12% year-on-year increase in business value following the implementation
- 1,200+ business rules configured for automated evaluation and enforcement, ensuring consistency and scalability
- Single onboarding application for multiple segments, reducing time through intuitive data fetching
- Improved credit portfolio management through a 360-degree view of customer exposure and risk oversight
- High self-service adoption and on-the-go banking capabilities, driving enhanced customer delight
