Transformation Overview
A leading UK-based private bank partnered with Intellect to modernize its legacy infrastructure and drive growth through an Open Finance-enabled digital transformation. The bank implemented eMACH.ai Core Banking and the Digital Engagement Platform (DEP) to overcome challenges in deposit mobilization and fragmented customer experiences. This evolution moved the bank toward a hyper-personalized, cloud-native ecosystem capable of integrating with over 47 Open Banking-enabled partners. By adopting a microservices-based, API-first architecture, the bank secured a scalable foundation for real-time payments and contextual engagement across all retail and specialized segments.
Business Impact
- GBP 1 billion+ growth in deposit mobilization achieved within a single quarter
- 72,317 registered internet banking users reached, with over 33,000 active users in just six months
- Operational Velocity: Seamlessly processing an average of 1,727 daily payments across 91,865 open accounts
- Enhanced Connectivity: Successful integration with 421,969 parties through an expanded digital ecosystem
- Regulatory Excellence: Implemented ISO 20022 real-time FPS payments and “Confirmation of Payee” to ensure secure, modern transactions
- Scalable Efficiency: Achieved significant operational cost optimization through automated, straight-through processing and cloud-native architecture
- Long-term Success: The transformation’s impact led to a 5-year contract renewal, ensuring continued innovation
